Transforming Workplace & Community Conflict into Meaningful Resolution
Irene Grindell Resolutions Consultancy offers heart-led workplace and community mediation, conflict resolution,
and CPD-accredited training. Sessions are available online and in-person across London, the UK and Europe.
Our Core Services
CPD-Accredited Community Mediation Training
Our accredited course teaches you how to guide difficult conversations with empathy and skill. You will learn practical tools to de-escalate tension and rebuild trust within your community. By the end of the training, you will be fully equipped to facilitate professional mediations that create lasting, positive change.
Conflict is a natural part of human interaction, appearing in professional environments and local neighborhoods alike. While these experiences often trigger significant emotional stress, they also present a vital opening for growth and structural renewal. My role is to offer a neutral, secure environment where all parties feel heard and respected. By addressing the roots of tension rather than just the symptoms, we can transform difficult hurdles into collaborative learning opportunities. I invite you to discover how heart-led mediation can restore your peace and improve your productivity. Take the first step toward a lasting resolution by scheduling a complimentary initial discussion so we can explore your specific needs and a path forward.
Heart-led Resolution for Meaningful Change
This practice is led by care for people, not by sales targets.
— Irene Grindell
With years of experience in workplace and community conflict, Irene brings a calm, steady presence to difficult situations, in a practice led by care for people rather than sales targets.
For twenty seven years I have helped individuals, organisations and communities resolve conflict.
My approach is practical, impartial and empathic whether it's a workplace dispute, a team breakdown or community tension, I focus on rebuilding trust, empowering people to reframe conflict.
I work across the public, private and voluntary sectors. Clients come to me for mediation when things feel stuck, for training when they want to build skills, confidence, internal resources and tools for dealing with conflict.
Organisations contact me for advice on designing conflict management systems that actually work day to day.
At the heart of it, fewer formal processes, more real conversations, sustainable resolutions and lasting change.
Testimonials
“Irene is a passionate and courageous leader who is able to quickly assess people's strengths and build on them. She is also perceptive and insightful. All of this makes her "on the money" when it comes to providing personal development and support. Being both generous with her time and her commitment, she manages to get the best out of people and partnerships.”
Edward Nelson, Facilitator & Coach, Facilitating Change
"I would like to write a note regarding Irene's ability to facilitate my mediation. Undoubtedly, there were many tears and some significant disagreements. However, myself and the other individual came to a pioneering solution. Irene is a great mediator as she upheld balance at all times and ensured both the parties were comfortable."
Employee at a London university
"Irene comes with extensive experience and great positive energy. She has not only inspired trainees and budding mediators with her style but also has been an absolute delight to work with. Her openness to different cultures and sensitivity towards everyone involved creates an unforgettable impression on anyone she works with.
We are extremely delighted to have Irene as our expert friend!"
YCM, Dispute Resolution and Training, India
"Irene's devotion, passion and brilliant methods in community conflict resolution are beyond words. Her creative tools and emotionally intelligent approach help delegates confront their own assumptions, triggers and biases in a way that is unforgettable and deeply practical for real mediation work."
Mingwei LU, JD, LLB, BA
"Irene trained me as a community mediator in 2008 when she was Director of Tower Hamlets Mediation Service. I was greatly impressed by her command of her speciality in conflict resolution, and her extensive experience in the field. She is an extremely talented trainer, mediator and coach, with a great passion for conflict resolution – for helping people resolve what might seem to be intractable conflicts. As well as her great expertise and experience, Irene is a delightful person to know – she has great warmth, kindness and integrity, along with good humour and a sense of adventure. I would heartily recommend Irene to individuals and organisations."
Tim Segaller, Leadership and resilience trainer, Segaller Coaching and Training